We build a range of products that enable the users to do better in their professional world. Our products operate as add-on on existing popular cloud platforms, or as web applications on the cloud platforms, or as mobile applications for Andoid/iOS platform.
Our products include
§ Add-ons/ add-ins/ extensions for cloud platforms like AWS services, Microsoft and Adobe
§ Customer Intelligence platform
§ Loyalty manager
What information do we collect?
Personal Information - We collect email address, full name, and photo URL from users through Google account and sign in services or directly in our app.
Account Information - We collect your account information such as plan, validity, history of subscriptions and renewals to the services provided by our products.
Browser Information - We collect information that browser sends when you access our products. This includes IP (Internet Protocol) address, browser name, type, version, operating systems, devices, the pages, the components you visit, the time and date of your visit, the time spent on those pages and other statistics that can be provided by the browser.
Log/Activity Data - We collect logs from our apps to help us investigate issues and improve. We collect activities done by user and performance measures like time taken to execute, throughput.
Location Information - We collect the location of the users when the users accept explicitly to provide location information for services from our products that is requiring location details. This will include GPS, IP address and sensor data from your devices.
We use several technologies to collect and store cookies, pixel tags, local storage, REST calls, logs, and databases. In addition, we use third-party services such as Google Analytics that collect, monitor and analyze information.
How do you use the information?
Provide our services - We use your personal information such as email address to identify yourself and services accessible to you.
Support our services - We use your activity and log details to support our services by investigating, analyzing, and resolving issues faced by you while accessing our products. This also helps us to monitor the outages, blockages or errors in the service and take remedial actions.
Domains and Cloud Platforms: We use the information from zapyan.com domain and associated cloud deployments in GCP, AWS, or Azure cloud platforms. These web applications are accessible from https://web.zapyan.com sub domains of zapyan.com.
Communications - We use your information we collect, like email address, to contact you with information about new features/ releases, newsletters, marketing or promotional materials and other information. If you are interacting with us for any queries, we use your contact information to get back to you.
Security - The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We rely on the underlying cloud platform like Google Cloud Platform to provide security to your information. We do not sell or rent your Personal Information to anyone.
What information do we share?
We share your information only with your consent. Some of the situations include - you are inviting a colleague to join you in accessing our product or you are upgrading the that require your email address to be shared with the payment gateway like PayPal.
We share logs, activities, events that we collect along with the browser information to Google Analytics for visualisation and monitoring purposes.
How to access, transfer or delete your information with us?
We allow users to access, transfer or delete their information stored with us if they authorise to do so. Users need to raise a support request and confirm authorisation to access, transfer or delete their information stored with us. Upon authorisation, our team will fulfil the request and respond back to the request.
We retain the collected personal information in our system to provide you continued service until you ask us with a formal request to delete it.
Changes to the policy